Frequently Asked Questions
+ WHAT IS 990 SILVER?
990 Silver is also marked as S990. It means 990 parts per 1000 of pure silver, and is also called as "fine silver" in the jewelry marketplace.
+ WHAT IS 925 STERLING SILVER?
925 Sterling Silver indicates the amount of silver parts out of 1000, i.e. something made of S925 consist of 92.5 percent of silver and of 7.5 percent of other metals.
Shipping & Delivery
+ WHAT ARE YOUR SHIPPING RATES?
We have a fixed shipping rate of $7.99 USD to all destinations worldwide. We provide FREE Express Shipping on orders over $100.
+ HOW IS MY ORDER SHIPPED?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
+ HOW CAN I CHANGE MY SHIPPING ADDRESS?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via email@example.com to request for such changes.
+ WHICH COUNTRIES DO YOU SHIP TO?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via firstname.lastname@example.org!
+ WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
All orders are shipped from our warehouse within 5 business days of the order being placed, except custom items, which generally takes 5-20 days to handcraft before shipping. Shipment will arrive in between 3-15 days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
Exchange & Return
+ HOW TO RETURN YOUR ITEM?
You may contact us via email@example.com for more information.
+ CAN I REFUND MY ITEM?
Custom orders are not refundable or exchangeable due to their special personal meaning unless it is defective or damaged.
+ I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?
Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via firstname.lastname@example.org to request for change.
+ WHAT IS YOUR RETURN & EXCHANGE POLICY?
Please refer to our Return & Exchange Policy relating to returns. Our customer service is open 24/7. We will reply to your inquiry as soon as possible.
+ IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
ichoiceland uses a number of safety precautions to protect your personal information from unauthorized use. We use credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256 to ensure a safe payment procedure.
+ WHAT ARE YOUR PAYMENT OPTIONS?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
+ HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing the Order Number and details of your purchase. If you didn't receive, contact us via email@example.com.
+ HOW CAN I TRACK MY ORDER?
+ WHAT SHOULD I DO IF MY ORDER TRACKING INFORMATION IS NOT UPDATED?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.
+ WHAT IS YOUR CANCELLATION POLICY?
Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via firstname.lastname@example.org to request for cancellation.
+ HOW DO I USE A DISCOUNT CODE?
To use a promotional code, please follow these steps:
- Choose the item you want to order and then click "Checkout" button
- You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
- You will see a “Discount” field on the upper right most part of the page
- You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.
Failed Delivery & Order Lost Policy
+ WHAT IF THERE ARE ITEMS MISSING OR INCORRECT PRODUCTS WHEN I RECEIVE MY ORDER?
For missing or wrongly shipped items, please contact us at email@example.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.