Frequently Asked Questions

990 Silver is also marked as S990. It means 990 parts per 1000 of pure silver, and is also called as "fine silver" in the jewelry marketplace.

925 Sterling Silver indicates the amount of silver parts out of 1000, i.e. something made of S925 consist of 92.5 percent of silver and of 7.5 percent of other metals.

We have a fixed shipping rate of $7.99 USD to all destinations worldwide. We provide FREE Express Shipping on orders over $100.

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via customer@ichoiceland.com to request for such changes.

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via customer@ichoiceland.com!

All orders are shipped from our warehouse within 5 business days of the order being placed, except custom items, which generally takes 5-20 days to handcraft before shipping. Shipment will arrive in between 3-15 days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

You may contact us via customer@ichoiceland.com for more information.

Custom orders are not refundable or exchangeable due to their special personal meaning unless it is defective or damaged.

Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via customer@ichoiceland.com to request for change.

Please refer to our Return & Exchange Policy relating to returns. Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

ichoiceland uses a number of safety precautions to protect your personal information from unauthorized use. We use credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256 to ensure a safe payment procedure.

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

You will receive an email confirmation containing the Order Number and details of your purchase. If you didn't receive, contact us via customer@ichoiceland.com.

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at DHL or USPS

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via customer@ichoiceland.com to request for cancellation.

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click "Checkout" button
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
3. You will see a “Discount” field on the upper right most part of the page
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

For missing or wrongly shipped items, please contact us at customer@ichoiceland.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.